Shipping Policy

We know how exciting it is to have a fabric order on the way. Below, you’ll find information about order processing, shipping rates, estimated delivery times, local pickup, and customs fees.

Order Processing Times

Please allow 2–5 business days for us to prepare and package your order before it is shipped or ready for pickup.

Processing times do not include weekends, statutory holidays, or shipping transit times.

Need your order sooner? Email us at workroom@fabricandflow.com before placing your order, and we’ll let you know whether rush processing is available. Rush requests are not guaranteed and may be subject to an additional fee.

Shipping Rates

Canada and the United States

• Free standard shipping on orders of $150 or more

• $15 flat-rate shipping on orders under $150

Standard shipping does not include tracking unless a tracked shipping option is selected or otherwise stated at checkout.

Europe and Australia

Flat-rate shipping is available to select destinations in Europe and Australia. Available shipping methods and rates will be displayed at checkout.

Estimated Shipping Times

Once your order has been shipped, estimated delivery times are:

• Canada: 2–9 business days

• United States: 3–7 business days

• Europe and Australia: 7–21 business days

These timelines are estimates only and are not guaranteed. Delivery may take longer during holidays, severe weather, carrier disruptions, high-volume periods, or customs processing.

Shipping time is separate from our 2–5 business day order-processing period.

Tracking

Tracking is not included with our standard flat-rate or free shipping options unless otherwise indicated at checkout.

When tracked shipping is selected, tracking information will be sent to the email address provided with your order once the package has been processed by the carrier.

Please ensure your email address and shipping information are entered correctly when placing your order.

Lost, Stolen, or Damaged Packages

Fabric + Flow is not responsible for packages that are lost, stolen, damaged, delayed, or misdelivered after they have been accepted by the shipping carrier.

For untracked packages, we are unable to locate the shipment or provide delivery updates once it has been sent.

For tracked packages, please contact the shipping carrier directly to begin an investigation or claim. You may also email us at workroom@fabricandflow.com, and we will provide any available shipment information to help support your inquiry.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has been placed.

Additional shipping charges may apply if an order is returned to us because of an incorrect, incomplete, or undeliverable address.

Local Pickup

Local pickup is available from our Edmonton studio during current store hours.

Fabric + Flow
10604 169 Street
Edmonton, Alberta

Current hours:

• Monday: 10:00 a.m.–3:00 p.m.

• Wednesday: 10:00 a.m.–3:00 p.m.

• Friday: 10:00 a.m.–3:00 p.m.

• Weekends: 10:00 a.m.–3:00 p.m.

Please wait until you receive confirmation that your order is ready before visiting the store. Pickup hours may change, so please check our current store information before arriving.

Duties, Tariffs, and Taxes

Canada

Fabric + Flow is proudly Canadian. Domestic orders are not subject to import duties or tariffs. Applicable Canadian sales taxes are calculated at checkout.

United States

Duties, tariffs, and applicable import taxes are included in our shipping rates. Customers should not be asked to pay additional import fees when their package arrives.

International Orders

Orders shipped outside Canada and the United States may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are not included in the order total and are the responsibility of the purchaser. Customs policies vary by country, so we recommend checking with your local customs authority before placing an order.

Fabric + Flow is not responsible for customs delays or additional fees charged by local authorities.

Shipping Questions

For questions about shipping, local pickup, or an existing order, contact us at:

workroom@fabricandflow.com